Skip to content
Connect

Troubleshooting

Common License Issues

Section titled “Common License Issues”

Here are some common issues you might encounter with your Connect license and how to address them:

Missing License File

Section titled “Missing License File”

If you see the following error, it means the license.key file is missing. You need to activate your product.

Terminal window
$ connect
2025/07/01 15:01:42 ERROR Unable to verify the license: missing license file, please activate the product with connect license activate

Solution: Activate your license using the connect license activate command as described in the Activation guide.

Expired License During Activation

Section titled “Expired License During Activation”

This error occurs when you try to activate a license key that has already expired.

Terminal window
$ connect license activate
Enter your license key: 013406AA-4595-4878-9007-772188DF3141
Unable to activate license: This license key is expired.

Solution: Renew your license or obtain a new one from the Connect website.

Activation Limit Reached

Section titled “Activation Limit Reached”

This error indicates that your license key has been activated on the maximum allowed number of machines.

Terminal window
$ connect license activate
Enter your license key: 013406AA-4595-4878-9007-772188DF3141
Unable to activate license: This license key has reached the activation limit.

Solution: Deactivate the license on one of the previously activated machines using connect license deactivate, or obtain new key with increased activation limit from the Connect website.

License Already Expired

Section titled “License Already Expired”

If you see this message, your active license has expired.

Terminal window
$ connect
2025/07/01 16:45:12 ERROR Unable to verify the license: license has expired, please renew your license

Solution: Renew your license from the Connect website.

License Used on a Different Host

Section titled “License Used on a Different Host”

This error indicates that the license file you are using was activated on a different machine and is not valid for the current host.

Terminal window
$ connect
2025/07/01 17:26:03 ERROR Unable to verify the license: license is not valid for this machine

Solution: Deactivate the license on the original host and reactivate it on the current machine, or obtain a new license for the current host from the Connect website.